Website Support Services
Enroll in a Website Support Plan so you can focus less on the tech and more on your business while having peace of mind that your website is being expertly cared for.
Protect Your Website Investment
There are so many things to keep track of when running your business. Worrying about maintaining your website is probably the last thing on your mind. At the same time, your site needs continual attention and support so you can focus on your business and do what you do best.
We offer top quality hands-on support with a full support desk to take care of all your website needs. We work hard to make sure that your website gets the attention it deserves.
Submit a ticket to our Support Desk here
We Have The Solution - Website Care Plans
Our monthly website care plan memberships can provide peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.
Once your site is built, it is never “done”. A website is like a living entity that needs to be kept clean and healthy in order to thrive. Technology changes so quickly, including the software used to build and house your website files. Our website maintenance and care plans are the perfect solution to keeping your site secure and safeguarded from threats.
We Care For Your Website So You Can Focus On Everything Else
Digital House Media will handle your WordPress update and if something breaks, we'll dig into the code and fix any issues that pop up. If you want any changes on your site, just submit a tick to our support@ helpdesk and we'll handle it for you. We don't require contracts, our Care Plans are optional.
What's Included
High Speed, Secure Web Hosting
Your site will be optimized for efficiency and speed, ensuring peak performance. We don't use shared hosting. Your website will have it's own dedicated resources.
WordPress and Plugin Updates
WordPress and plugin updates keep your site running the latest, secure versions. We use visual regression testing to make sure your website wasn't negatively impacted by any update.
Scans For Malware Detection/Removal
We provide robust protection against online threats with regular checks and swift elimination of any malware, ensuring your website remains secure.
Uptime Monitoring
We monitor your website's availability, making to to catch the unlikely event of downtime. The ensures that your site is always up and running.
Website Backups
We make sure your site's data is safely stored off of the server and can be quickly restored in case of malware or a server crash.
Content Updates
We provide content updates to your website, keeping your site fresh, relevant, and engaging for your visitors. Plus it's great for SEO!
Our Plans Are Month To Month, No Contract Required
Monthly Investment
SILVER
- Premium Web Hosting with CDN
- Monthly WordPress,Plugin, & Theme Updates
- Monthly Off-Site Backups
- Security Monitoring
- Postmark Email Delivery*
- Detailed Monthly Report
GOLD
- Premium Web Hosting with CDN
- Weekly WordPress,Plugin, & Theme Updates
- Weekly Off-Site Backups
- Security Monitoring
- Postmark Email Delivery*
- Malware Cleanup
- Content Edits & Support Time: up to 30 minutes/month*
- Detailed Monthly Report
PLATINUM
- Premium Web Hosting With CDN
- Weekly WordPress,Plugin, & Theme Updates
- Weekly Off-Site Backups
- Security Monitoring
- Postmark Email Delivery*
- Malware Cleanup
- Content Edits & Support Time: up to 60 minutes/month*
- Detailed Monthly Report Report
* We get you setup with the Postmark email service to improve transactional email deliverability from WordPress. WordPress' built-in email deliverability often leads to emails landing in spam or not being sent at all.
* Time each month does not roll-over